Human Resource Managers and Training Managers Workshop  (UPU)

  

In  1997, the TRAINPOST Human Resource Development Guide was published.This was

used in a distance Learning programme followed by a 2 week workshop ,which brought

together  one  Human  Resources Manager and one Training Manager from  eachpartici

-pating country , in a joint initiative to change the training culture of postal  organizat

-ions and to facilitate the adoption of   TRAINPOST standards.

 

HRD- Guide , HR & TM Workshop

  

Course Developers  (UPU)

 

The Course  Design Guide  (CDG) was published in 1996 . This handbook supports a  3 

week  Course  Developers   Workshop , which is run regionally  with  two  participants

from each country, developing  a  self - reliant  body  of  course  developers  in  each

participating country.

 

  CD - Guide CD Workshop

  

Instructors (UPU)

  

1998  was  devoted to  the publication of the TRAINPOST  instructors Guide. Again, a

preliminary  distance  learning programme is  followed by a 2-week Trainers Workshop.

The  trainers  are given multiple skills  in modern  techniques of instruction; fast track

course design  ;  and   the  organization  of  training. The workshop  includes  several

practices to develop  the   instructional   skill of each participant.

 

  Instructors Guide Instructors Workshop

  

Quality Control in Training (UPU)

  

During 1999 , a  set  of  quality control tools were developed to give all the players in

the  training   arena  a  way  of  monitoring  the quality of their own work and that of

colleagues  ,  and   to   search    continuously    for  improvement .  The   systematic 

TRAINPOST  methods of quality assurance and quality  control help countries to avoid

any  fall-off   in   standards in the  three  training  duties  :-  management of  training

institutions; development of  training programmes; and the delivery of instruction.

 

Quality Control

  

Distance Learning and Computer Based Training  (UPU)

  

In 2001, the TRAINPOST organized distance-learning programme followed by a 2-week

workshop  which  brought  together  one  Course  Developer  from  each country. The

trainers  are   given   multiple  skills  required    for   organising  Distance Learning and

Computer Based Training.

 

DL & CBT Guide , DL & CBT Workshop

 

  CBT, Study Guide

 

e-Learning

 

The workshop aims to give postal training professionals, of all levels, an introduction to the ways in which information technology – off-line and on-line – can be usefully added to their existing set of distance learning techniques.  

 

The workshop concentrates on the more thoroughly tried and proven modes of e-learning.  It explores those training needs and environments where technology is cost-effective and likely to improve the quality of learning.

 

The workshop concentrates on methods of choosing cost-effective e-learning development strategies, on design standards, and on cooperation with external learning providers.

 

  eLearning Guide , eLearning Workshop

  

Terminal Dues and Transit Charges  (UPU)

  

The  course  aims  to  provide   the   trainees   the  knowledge  and skills required  to

calculate the terminal dues and transit charges.

 

  Terminal Dues Workshop

  

Terminal Dues and Transit Charges 2002 - Distance Learning  (UPU)

 

To   provide   staff   of   the  Central Service and of the Offices of Exchange who can

perform  all   the   statistical  and  accounting  functions related to terminal dues and

transit charges.

 

 Terminal Dues - Distance Learning

  

Letter Post (UPU)

 

The course aims

i.  To provide officials working in post offices with knowledge and skills required

    for accepting, dispatching and delivering letter-post items.

 

ii. To reinforce the knowledge of staff working in offices of exchange in the

    procedures relating to exchange of mail.

 

iii. To equip the officials responsible for letter post with required skills to improve

    quality of service in letter post

 Letter Post Workshop

 

Quality of Service  (International Bureau, UPU)

  

To  make  senior   postal  managers  aware  of the quality of service issues, namely of

quality management, quality testing and quality standards.

 

 Quality of Service

  

Parcel Post (UPU)

 

    The course aims

 

     i. To provide officials working in post offices with knowledge and skills required for

        accepting, dispatching and delivering parcels.

 

    ii.  To reinforce the knowledge of staff working in offices of exchange and central

        accounting offices in the procedures relating to parcel accounting.

 

   iii.  To equip the officials responsible for parcel post with required skills to improve

        quality of service in parcel post

  Parcel post workshop , Parcel post – Distance learning

  

Optimizing the Stamp Business and Philately  (UPU)

 

To equip Postal Managers and staff with the necessary knowledge, skills and best practices to ensure optimal management of their Stamp Business and to promote Philately. 

   Philately – Workshop , Philately – Distance learning

 

Express Mail Service  (UPU)

 

The course aims

 

 i. To provide officials working in post offices with knowledge and skills required for accepting, dispatching and delivering EMS items.

 

ii. To reinforce the knowledge of staff working in offices of exchange in the procedures relating to exchange of EMS.

 

iii. To equip the officials responsible for EMS with required skills to

          - improve quality of service in EMS

          - settle EMS accounts

   EMS – Workshop

 

Universal Postal Service   (UPU)

  

The course aims to give small collaborative groups of senior staff, drawn from major players in national postal sectors, the ability to plan their national approach to the restructuring, regulation, financing and quality control of the postal market, through a mandated universal postal service operator, acting in harmony with other national and international postal operators.

 

  UPS

 

Postal Agency operations   (Zambia Post)

  

A  Distance  learning  package  aimed  to  equip  postal  agency operators with postal

knowledge  and  skills  to  be able to operate  a sub post office to a required standard

expected by the community.

 

  Postal Agency

 

Postal Operations   (Zambia Post)

 

 The course is designed  to  impart  knowledge and skills to Postal Agency operators in

 counter and circulation branch duties to enable them discharge their duties efficiently

 and effectively  according to  laid  down  standards  and   procedures  of  the  Postal

 Services Corporations.

 

  Postal Operations

 

Maintenance of Letter sorting machine  (China Post)

  

The course aims to provide the trainees enough knowledge  , skills and methods about

the maintenance of letter sorting machine.

 

  Maintenance of Letter Sorting Machine

  

Mail Circulation Management  (Zimbabwe Post)

  

The course aims  to  equip Postmasters and Superintendents who are already in posts

and Postal clerks who are being  promoted to these posts with the general supervisory

skills   and specific  knowledge  of  Mail  Circulation  duties  needed to supervise these 

activities.

 

 Mail Circulation Management

  

Project Management  (Kenya Post) 

 

This   course   covers   the   basics   that   are   essential  for  effective and efficient

management of  projects so  that  you  will  be able to complete projects on time , on

target and on budget.  

 

  Project Management

  

Principles and Techniques of Maintaining Discipline  (Tanzania Post)

  

 General   Aim   of   this   course  is  to  provide  staff  with  Actual Practice of correct

 interpretation of rules in Imposing Disciplinary measures While Maintaining Good Human

 Relations.

  

  Discipline

 

Quality Customer Service at Post Office Counters  (Srilanka Post)

 

General  aim  of  this  course  is  to  educate  the counter officers and to improve the

quality  of  service  of  the  counter  officers  by  providing   them with customer care

techniques for a customer  satisfied service.

  

  Customer service

 

Postal Retailing (APPTC, Bangkok)

 

 The course aims  to  improve  the  capability  of  the  managers to provide  consistent

 quality  customer  service  in  a well  merchandised  retail environment, to manage the

 inventory of a post shop or post office and to develop a retail strategy for their Post.

 

  Retail Training

 

Promotion of Philately   (Thailand Post) 

 

This course aims to provide counter clerks with more  knowledge, skill and attitude  to

sell  philatelic products and increase organisational revenue.

  

  Philately

 

Marketing Approach for Postmasters  (Thailand Post)

  

 The  course  aims  to enable the postmasters to manage the post by adopting  market

 -ing approach in the modern commercial environment.

 

  Marketing Approach for Postmasters

 

International Postal Parcels Accounting  (MCTC Blantyre, Malawi)

  

 General aim  of  the  course  is  to equip staff of operational services and in particular

 offices of  exchange  and  the  Central services who will perform all the statistical and 

 accounting functions related to postal parcels accounting.

 

Parcel Accounting

 

Transportation Management in Post (Bangladesh Post)

  

 The course aims to provide the postal managers the ability to manage the transportat

 -ion system in a dynamic and efficient way.

 

Transportation

 

EMS Marketing (Bangladesh Post)

   

 Aim of the course is to provide managers the ability to prepare on the basis  of market

 -ing  research  a customer oriented commercial strategy for EMS.

 

EMS Marketing

Location of Post Offices in a new city area (China Post)

 

 The  course  aims  to  improve the ability of manager to develop a detailed plan about

 the locating postal offices in a new city area.

 

Post Offices

 

Human Resource Performance Management (Appraisal) - (Philippines Post)

   

 The course aims to provide Supervisory Officials and Training Officers with the knowle

 -dge and skills in assessing the job performance of their subordinates.

 

 HRPM

 

Improvement of International Enquiry ( Nigeria Post)

  

 Aim  of  the course is to improve the ability of the operative staff of the International

 Mail  to   handle  International  Enquiry  arising  from  collaboration  with  other Postal

 Administrations

 

International Enquiry

 

Post Giro Service (Tanzania Post)

 

 The  course  aims  to  impart  skills  to  staff  at the counters of post offices so as to

 enable  them  to  run  the  post  Giro  services  to  the  required  set  of performance

 standards.

 

 PostGiro

 

Human Resource Development (India Post)

 

 This  standardized package has specifically been developed for imparting management

 training  to  the  middle   level   managers  of  Indian  Postal  Department.

 

 HRDGuide      HRDHandout

 

Operation of PC-Based Multipurpose Counter Machine (India Post) 

 

 The course aims to impart to the Postal Assistants the skill required to operate the PC

 based Multipurpose Counter Machine in an effective manner

 

 MPCM

 

Change Management (South African Post)

 

 The aim of this workshop is for participants to   discover the need  for , as well as the

 dynamics and the impact of change within a Postal Environment. The workshop further

 aims to assist participants to  assess the   importance  of their role in the process, as

 well as managing change effectively.  

 

 Change Management

 

Statistics in Mail Operations  (MCTC Blantyre, Malawi)

 

 The  course  aims  to  provide  supervisory  officials   and  subordinate  staff with the

 knowledge ,  skills  and techniques of collecting statistics and also to equip them with

 various methods of collecting and approaches to monitor.

 

 Statistics in Mail Operations

 

Achieving Quality Mail Acceptance and Delivery (Ghana Post)

 

 The aim of the course is to provide staff with requisite skills, knowledge and attitudes

 to be able to achieve quality in mail acceptance and delivery.

 

 Mail Acceptance and Delivery

 

After-Sales Service (India Post)

 

 The  course  aims  to improve the abilities of front-line staff to provide excellent after

 -sale service to the customer.

 

 After Sales Service

 

Customer Care for Postmasters (Pakistan Post)

 

 The  aim  of  the  course  is   to  improve  the knowledge and skills on Customer  Care

 necessary  to  support  the change process that will result in Post becoming customer

 friendly business.

 

 Customer Care for PMs

 

Payment of Pensions  (Pakistan Post)

 

 The  course  aims  to impart practical training to the officials who are either attached

 with  the performance of the job of payment of Military Pension of going to perform it

 at their turn so as enabling them to discharge their duties to the optimum satisfaction

 of the pensioner (Military). 

 

 Payment of Pension

 

...more STPs

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