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Standardised
Training Packages
I.
International
Bureau
1
Human Resource Managers
and Training Managers
2
Course Developers
3
Instructors
4
Quality Control
5
Distance Learning and
Computer Based Training
6
e-Learning
7
Quality of Service
8
Letter Post
9
Parcel Post
10
Parcel Post - Distance
Learning
11
Optimizing the Stamp Business
and Philately
12
Express Mail Service (EMS)
13
Terminal Dues and
Transit Charges
14
Terminal Dues and
Transit Charges 2002 - Distance Learning
15
Universal Postal Service
II.
Network STPs
1
Postal Operations
2
General management / Administration
3
Customer relations
4
Marketing
5
International accounting
1.
Postal Operations
1.1 Postal Agency
Operations
1.2 Postal Operations
1.3 Maintenance of Letter
Sorting Machines
1.4 Mail Circulation
Management
1.5 Transportation
Management in Post
1.6 Post GIRO
Service
1.7 Operation of PC-Based
Multipurpose Counter Machine
1.8 Statistics in Mail
Operations
1.9 Achieving Quality
Mail Acceptance and Delivery
1.10 Payment of Pensions
2.
General Management / Administration
2.1 Project Management
2.2 Principles and
Techniques of Maintaining Discipline
2.3 Location of Post
Offices in a new city area
2.4 Human Resource
Performance Management (Appraisal)
2.5 Human Resource
Development
2.6 Change Management
3.
Customer Relations
3.1 Quality Customer
Service at Post Office Counters
3.2 Postal Retailing
3.3 Improvement of
International Enquiry
3.4
After-Sales Service
3.5 Customer Care For
Postmasters
4.
Marketing
4.1 Promotion of
Philately
4.2 Marketing Approach
for Postmasters
4.3 EMS Marketing
5.
International Accounting
5.1 International Postal
Parcel Accounting
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